Our Terms & Warranties are standard (unless you enter into a finance agreement with us), and are an essential part of our business. We don't know you and you don't know us and so an element of trust has to be established.
From the moment you sign a contract with us we start spending your money. Windows and doors have to be pre ordered , site surveys have to be carried out. All the materials have to be ordered and a Building Regulations application has to be made.
That is why we ask you for 10% of the contract sum with order and a further 15% after the pre-contract survey has been carried out.
If Planning Permission is required then we only take 10% deposit until a decision is reached. Once you have consent then the other 15% is taken before work commences and after survey.
Once work has been completed we ask you to sign the customer satisfaction note and pay the balance [75%] of the contract sum.
You should not wait for your Building Regulations completion certificate before paying the balance. Sometimes the local authority take four weeks to send this document which is out of our control.
Once we have received final payment we will send you a 10 year guarantee.
Further Terms & Conditions are written on the back of our contracts.